Verified [Verified] denotes information that has been published with confirmation of its owing parties.
Shop and get your duty-free processing done with ease at the "GRANSTA TOKYO" shopping complex inside JR Tokyo Station!
GRANSTA TOKYO is the largest in-station shopping hub run by JR East Japan at Tokyo Station. With a full lineup of over 180 stores, this bustling spot even keeps its own duty-free counter. After shopping, swing by to process your duty-free items with ease. Just be sure to note that receipts for shops outside the ticket gates in Gransta Marunouchi must be processed individually at each shop.
The duty-free counter is located on the basement first floor, next to the temporary luggage storage counter. Visit here for duty-free purchase support from 8:30 am to 9:00 pm. Along with you’re purchased goods, you’ll need your passport with entry stamp (only Japanese residents living abroad and foreign travelers in Japan for 6 months or less are eligible), receipt and credit card if used to purchase. Your sales tax will be refunded in cash on site.
Duty-free services are available for eligible general purchases equaling a minimum of 5,000 yen (before tax) up to 500,000 yen, as well as for consumables like food, beverages, cosmetics, and medicines equaling a minimum of 5,000 yen (before tax) up to 500,000 yen. Eligible products are those purchased either in GRANSTA TOKYO or inside JR Tokyo Station (Some exceptions apply. Please check beforehand.)
Duty-free counter located as part of the temporary luggage storage corner on the 1st basement floor.
Frequently Asked Questions have been vetted and answered directly by each listing.
Q
Can you assist in foreign languages? (If yes, please let us know which languages.)
The duty-free counter provides assistance in Japanese and English.
Q
After duty-free processing, can I leave my goods there?
Yes, the cloakroom where duty-free processing is done also functions as a luggage storage, so you can leave your belongings between 8:30 am and 8:30 pm (same-day service only).
Some reviews are AI-translated.
Ever since JR East announced that the Suica Penguin will retire at the end of March 2027, a wave of collecting has swept across Japan. Whenever I have a chance to travel to Tokyo for work, I always make a point of looking for stores that sell Penguin collaboration merchandise and bringing these cute items home for my collection. This time at GRANSTA in Tokyo Station, I discovered that TOKYO!!! (Tokyo Mittsu) also carries related merchandise, so of course I had to take a good look around!
This is a unique souvenir shop inspired by Tokyo's diverse cultures. Its products are categorized according to three time concepts: “3 seconds, 3 minutes, and 3 hours.” Whether you're in a hurry or want to take your time hunting for treasures, you can find a distinctive gift that suits you. After shopping, I went directly to the duty-free service counter on B1 of GRANSTA to process the tax refund. However, with the new tax refund system taking effect this November, I'll need to check whether the services available at this counter will change~
You can discover famous foods here, plus there are lots of shops inside the station, new brands with limited edition items, and Tokyo souvenirs too.
