GO, Japan’s No. 1 Taxi App, Adds More Languages! Get Around Japan More Easily

Many suburban and rural regions of Japan have appealing sights spread out over a large area.
For example, when visiting several sights around Mt. Fuji or Hakone, taking a taxi for part of your itinerary is one option.
GO operates in all 47 prefectures, excluding some areas, and has the largest number of affiliated vehicles in Japan.
Its extensive coverage beyond major cities makes it useful for exploring suburban and rural areas, too.

During your trip, you may need to travel with large suitcases or bags, whether you are changing hotels or have picked up extra souvenirs while shopping.
Taking a taxi can reduce the burden of carrying heavy luggage.
Frequent taxi users have rated GO as “the easiest app for getting a taxi in Japan.”※4
That can be reassuring when you need a taxi while carrying heavy bags.
In supported areas, Ride Preferences also lets you request vehicles such as the JPN TAXI, whose wide doorway makes getting in and out easier, even with large bags.

When traveling with young children or a group of friends, you will often want to head to the same sightseeing spot or restaurant together.
A taxi is convenient when you want to stay together, especially if everyone has bags to carry.
In areas where it is available, GO PREMIUM is another option within the GO taxi app, allowing you to request a premium vehicle.
GO PREMIUM includes a Large Van option that seats up to six passengers.
It is useful both for keeping families or groups together and for traveling with several people carrying suitcases.
Its pricing and service areas differ from those of regular taxis, so check the app before using it.

Perhaps you have just arrived in Japan after a long flight, or you are heading to the airport for your journey home.
Taking a taxi is convenient when you want to travel directly between the airport and your hotel.
Even in an unfamiliar place, you can get from the airport to your hotel or another destination without any transfers.
GO also offers Airport Flat Rate, which provides fixed fares for travel between eligible areas and airports.
You can check the fixed fare before getting in, making it easier to estimate the cost of your airport transfer.
Check the eligible airports, service areas, and conditions before using the service.

Japan offers plenty to enjoy after dark, from night views and illuminated sights to meals at izakaya (Japanese pubs) and events that continue into the evening.
After a full day of sightseeing or a late dinner, a taxi is convenient when you want to return directly to your hotel.
With its large number of affiliated vehicles, GO is also useful for arranging a taxi at night.

First, download the GO taxi app from the App Store or Google Play.
Open the app and follow the on-screen instructions to set up access to your location.
Next, enter your phone number and the verification code sent to you by SMS.
Then follow the on-screen instructions to register the required user information.
If you are using a non-Japanese phone number, select your country code before entering the number.

Once registration is complete, set up your payment method.
GO accepts credit cards issued outside Japan and Apple Pay.
Setting up a payment method for GO Pay in advance means you will not need to pay inside the taxi and can simply get out when you reach your destination.

After setting your pickup location and destination, check the service, payment method, and other details before requesting your taxi.
Some services may incur additional charges, so check the fare information shown in the app before submitting your request.

Once a vehicle has been assigned, you can track its current location in real time on the map in the app.
The screen also shows the estimated arrival time, helping you gauge how long to wait for your taxi.

When your taxi arrives, check the vehicle information displayed in the app.
Tell the driver the confirmation number shown in the app when you get in.
Since you have already set your destination in the app, you can also reduce the need to explain where you are going after boarding.

If you have set up and selected GO Pay, you can simply get out when you arrive without paying inside the taxi.
There is no need to have Japanese coins ready or take out your card on the spot, making it convenient for getting around during your trip.
If you need a receipt, you can generate one in PDF format through the app after your ride.

Reservation, GO’s AI-powered booking feature, is useful when you know in advance when you need to travel, such as when leaving your hotel.
You can specify a date and time from as little as 15 minutes to as far as seven days ahead, and GO will automatically search for an available taxi around your chosen time.
Use it to request a taxi in advance to fit your travel schedule.

In Japanese taxis, the driver usually controls the automatic opening and closing of the rear passenger door.
When the taxi you requested through GO arrives, check the vehicle information in the app and wait for the door to open before getting in.
Let the driver operate the door when you get out, too.

In Japan, passengers are required to wear seat belts in taxis.
The same applies to taxis requested through GO, so fasten your seat belt after sitting in the back seat and before the journey begins.

If you have set up and selected GO Pay when using GO, there is no need to pay the fare inside the taxi when you arrive, and you can simply get out.